Privacy Policy

1. Who we are and scope

This Privacy Policy explains how Kpamwan General Inc, operating as Alwelt (“Alwelt”, “we”, “us”, or “our”), collects, uses, discloses, stores, and protects personal information when users access Alwelt through our mobile app, website, hosted checkout, online digital store, Community Saving Feed, learning services, esports tournament services, rewards features, support channels, and related digital services.

Alwelt currently offers digital products and digital services only. Alwelt does not currently sell or deliver physical goods through the app, and this policy does not describe physical shipping, pickup, courier, or logistics services.

Payments may be completed through Alwelt’s hosted website checkout, iframe, webview, or third-party payment providers. The mobile app does not directly collect or store full payment card numbers or card security codes.

2. Services covered by this policy

• Community Saving Feed and product price boards: reported prices, market/stall/place information, product hero images, seller rows, observation photos, no-photo reasons, confirmation, contest, report, helpfulness, private view counts, and public share pages.
• Digital online store and value-added services: airtime, mobile data, utilities, digital vouchers, gift cards, prepaid codes, digital access, and other digital fulfilment products that may be offered from time to time.
• Learning materials: digital courses, articles, downloads, videos, quizzes, course progress, enrolments, certificates, and learning-related communications.
• Esports tournaments: registrations, teams, gamer tags, brackets, match schedules, results, scores, disputes, communications, and prizes where applicable.
• Rewards, promotions, cashback, vouchers, gift-card benefits, and related digital incentives where available and permitted.

3. Information we collect

Account and profile information: name, username, email address, phone number, password/authentication information, avatar, preferences, country/market, profile details, account status, and support identifiers.

Digital order and fulfilment information: product selected, quantity/value, order reference, transaction reference, payment status, fulfilment status, timestamps, service provider, and digital product history.

VAS recipient/service identifiers: where needed to fulfil a digital service, we may collect phone numbers, email addresses, utility account numbers, meter numbers, customer IDs, service account identifiers, gamer tags, or similar details entered by the user. Users are responsible for entering accurate recipient or service details.

Hosted checkout and payment information: payment amount, currency, transaction status, order ID, payment attempt ID, provider response, fraud signals, refund status, and chargeback records. Full card numbers and card security codes are processed by payment providers and are not stored directly in the mobile app.

Community price information: item/product name, measure, price amount, currency, place or market, seller/place text, role of contributor (shopper, seller, agent, moderator where applicable), observed time, submitted time, no-photo reason, photo evidence, representative product image, confirmation/contest/report records, helpfulness, and private view counts.

Location and proximity information: GPS coordinates, approximate location, place coordinates, device accuracy, timestamp, photo EXIF location when available before being stripped, and proximity/attestation signals used to help assess whether a reported price was observed near a place.

Photos and media: avatar images, price-observation photos, product hero images, learning/tournament media where applicable, and metadata such as file size, content type, dimensions, storage key, and thumbnail URL.

Learning data: courses enrolled in, lessons viewed, progress, quiz/activity responses, course completion, certificates, saved content, downloads, and related communications.

Esports/tournament data: tournament registrations, team membership, gamer tags, match participation, brackets, scores, results, disputes, rule acknowledgements, eligibility checks, and prize fulfilment information where applicable.

Usage, device, and log information: app screens visited, searches, zero-result searches, product board opens, in-app price detail views, public share-page opens, IP address, device type, operating system, app version, crash logs, security logs, and diagnostic data.

Communications and support: messages sent to us, support tickets, feedback, survey responses, dispute information, moderation communications, and email/SMS/push notification preferences.

4. How we use information

• To create and manage accounts, profiles, authentication, security, and user preferences.
• To provide the Community Saving Feed, product price boards, price observation details, price refresh, confirm/contest/report functions, helpfulness, private view counts, and public share pages.
• To process and fulfil digital products and VAS orders, including airtime, data, utilities, digital vouchers, gift cards, prepaid codes, and other digital services.
• To operate hosted checkout flows, record payment status, support refunds/credits where applicable, detect fraud, investigate failed transactions, and reconcile supplier/provider fulfilment.
• To provide learning content, record progress, issue certificates where applicable, and communicate about learning access.
• To run esports tournaments, manage registrations, teams, brackets, match results, disputes, moderation, communications, and prizes where applicable.
• To improve search, product coverage, market seeding, moderation, vocabulary, safety, quality, customer support, and app performance.
• To send transactional communications, service updates, security notices, order confirmations, fulfilment updates, learning reminders, tournament notices, and optional marketing messages where permitted.
• To comply with law, enforce our Terms and Conditions, prevent misuse, protect users, and maintain the integrity of the service.

5. How information is shared

Service providers: hosting, cloud storage, analytics, crash reporting, email, SMS, push notification, customer support, identity/security, and technical operations providers.

Payment providers and hosted checkout partners: to process payments, verify transaction status, manage refunds/chargebacks, and prevent fraud. These providers process payment details under their own security and compliance obligations.

Digital fulfilment providers: VAS suppliers, utility providers, gift-card/voucher issuers, prepaid service providers, and other digital service partners that need recipient/service details to fulfil the user’s order.

Learning and tournament partners: instructors, content providers, tournament organizers, game partners, prize fulfilment providers, or moderators where needed to deliver the relevant service.

Public or community surfaces: public price share pages may show reported item, price, market/place, observed time, representative or evidence image labels, and general location context, but should not show private contributor identity or private view/helpfulness numbers. Public view counts and helpfulness counts are not shown.

Legal, safety, and business purposes: regulators, courts, law enforcement, professional advisers, or parties involved in a business transaction where legally permitted or required.

We do not sell personal information to advertisers. If this changes, the policy must be updated and required user choices must be provided.

6. Public content and community price data

Users who submit price observations, photos, reports, comments, team/tournament details, or other content should understand that some content may become visible to other users or, where sharing is enabled, to people with a public link.

Community prices are reported by people at a place and time. They are not guaranteed offers, professional advice, marketplace listings, reservations, or checkout promises.

Representative product images help users recognize an item but are not evidence of a specific seller’s current stock, quality, or price. Observation-specific photos may be displayed as evidence when tied to that observation.

We may moderate, hide, remove, restrict, or correct content according to our Terms and Conditions and safety policies.

7. Location, camera, photos, and permissions

The app may request permission to use camera, photo library, location, notifications, or related device functions. Users may manage permissions through device settings.

Location and photo data may be used to support price-observation trust, market coverage, nearby-price discovery, agent seeding, and public share functionality. Location signals are not intended to provide emergency services, navigation guarantees, or real-time safety advice.

Where photos contain EXIF data, the app may read relevant location/time information before upload for attestation and then strip EXIF where supported to reduce privacy risk.

8. Retention

We retain information for as long as needed to provide services, maintain account records, fulfil digital orders, support learning/tournament records, operate community price history, resolve disputes, prevent fraud, comply with legal/accounting obligations, and enforce our terms.

Some records, such as digital order references, payment status, fulfilment records, moderation history, security logs, and tournament results, may be retained after account deletion where necessary for legal, fraud-prevention, dispute, accounting, or safety reasons.

Users may request deletion of their account and applicable personal information through Account Deletion or by contacting oi@alwelt.com.

9. User choices and rights

Depending on location, users may have rights to access, correct, delete, export, restrict, or object to certain processing of their personal information.

Users can update certain account/profile details in the app, manage notification preferences, control device permissions, or contact us for privacy requests.

Alwelt provides an in-app path (More → Support & Legal → Account Deletion) and this web path to request account deletion.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No system is completely secure, and users should protect their login credentials and promptly tell us about suspected unauthorized access.

Full card details should be handled by payment providers through hosted checkout rather than being stored directly in the mobile app.

11. Children and young users

Alwelt is not intended for children under 13. If users under the age of majority access learning, tournament, community, or purchase-related features, parental/guardian consent may be required depending on applicable law, tournament rules, or platform requirements.

Tournament participation, rewards, and prize eligibility may be restricted by age, country, parental consent, or specific rules.

12. International transfers

Alwelt, its hosting providers, payment processors, cloud storage providers, VAS suppliers, and other service providers may process information in countries other than the user’s country. We take steps required by applicable law to protect information transferred internationally.

13. Third-party services and links

The app and website may link to or use third-party services, including app stores, hosted checkout providers, payment processors, VAS suppliers, cloud storage, analytics, learning tools, tournament tools, and social sharing platforms. Their privacy practices are governed by their own policies.

14. Changes

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and provide additional notice where required by law.

15. Contact

• Legal entity: Kpamwan General Inc
• Privacy contact: oi@alwelt.com
• Support contact: help@alwelt.com
• Privacy Policy URL: /privacy-policy
• Account deletion URL: /account-deletion

Mailing address will be published when available.